Refund Policy

Last updated: May 15, 2025

At EliteTopBiz, our coaching and advisory services are time-intensive, private, and strategy-driven. As such, our refund policy is structured to reflect the value, commitment, and confidentiality involved in each engagement.

1. General Policy

Due to the intellectual and time-based nature of our services, all purchases — including subscription plans and private programs — are non-refundable once sessions or materials have been accessed.

2. Monthly Subscriptions

• You may cancel your subscription anytime before the next billing date to avoid further charges.
• No partial-month refunds are issued once a billing cycle has begun and access has been granted.

3. Annual Programs

• Annual clients may request a full refund within 5 calendar days of payment — provided no coaching session has occurred.
• After 5 days or session initiation, no refunds will be granted due to resource allocation and planning.

4. Custom or Enterprise Engagements

Custom agreements are governed by their individual contracts. In most cases, fees are non-refundable unless otherwise stated in writing.

5. Missed or Cancelled Sessions

• Clients may reschedule sessions with at least 24 hours notice.
• Sessions missed or cancelled without notice are considered delivered and are non-refundable.

6. Billing Errors

If you believe you've been billed in error, contact us within 7 business days of the charge. Verified billing errors will be refunded in full.

7. How to Request a Refund

Send an email to billing@elitetopbiz.com with your full name, invoice number, and reason for the request. We respond within 2 business days and review each case individually.

8. Processing Time

Approved refunds are processed within 5–10 business days. We are not responsible for delays due to currency exchange or third-party banks.

9. Contact

EliteTopBiz Inc.
100 Edward St,, Suite 2201
Toronto, ON M5B 2L7, Canada
Email: support@elitetopbiz.com
Phone: +1 (416) 555-0909